Registration and Admitting

What to do when you get here

Whether you’re coming to St. Joseph’s Hospital for outpatient services, surgery, an emergency visit, or an inpatient stay, we do all we can to make the registration and admissions process as simple as possible.

Inpatient, Same Day Surgery, Outpatient Services:

When you arrive, go directly to Admitting/Registration, which is located directly inside the main entrance adjacent to the Emergency Entrance.

Emergency Services:

When you arrive, proceed directly through the Emergency entrance.

Rehab Services:

When you arrive, park in the Medical Arts Building parking lot on 9th Street and proceed directly to Rehab Services which is located directly inside the Medical Arts Building entrance.

Registration Process:

Providing us with accurate and complete information during the registration process is vital in ensuring that your hospital bill will be processed correctly and timely.

Patients will be registered in the order they present to Registration; however please understand that patients who present for emergency services, surgery, or scheduled diagnostic testing will be registered ahead of non-scheduled services.

Physician's Order Form

Most services require a physician's order prior to receiving services. Please bring the order with you or have your doctor fax the order to (618) 651-2605. All orders must contain the patient’s name, test or service ordered, diagnosis, and ordering healthcare provider’s signature. During the registration process we will place a bar code label containing your registration information on your order and scan it into your record.

Health Insurance Card

Please have your health insurance card(s) available at the time of your visit. We will scan them into your record so they are available for billing purposes. We may ask to see the cards at each visit to ensure we have your most current information when we bill your insurance. You are responsible for notifying us of a change in your insurance coverage. Before your visit to the hospital, please review your health insurance plan booklet or call your insurance company to clarify your specific benefits and requirements. If pre-certification is required, please inform your physician prior to your arrival so there will be no delay or cancellation in your service. Please help us to protect you from having your insurance claim denied for failure to pre-certify.

**Please remember, the ultimate financial responsibility for payment lies with you, the patient, not the insurance company.

Consent

We will ask you to sign a Consent which gives us permission to treat you and bill your insurance.

Notice of Privacy Practices

If you are a new patient, you will be given a copy of our Notice of Privacy Practices and asked to sign an acknowledgement form indicating you have received this document.

Important Message from Medicare

If you have Medicare and are being admitted, you will be given a copy of the Important Message from Medicare and asked to sign an acknowledgement form indicating you have received this document.

Financial Assistance

If you are uninsured, you will be given a letter regarding financial assistance available to the uninsured. It is your responsibility to follow the instructions provided in the letter to receive financial assistance. Brochures containing additional details regarding our Financial Assistance and Christian Care programs are available in all of our waiting areas, each Registration office, and Customer Service.

Patient Rights

Our Patient Rights brochure is available at each Registration desk for your convenience.